About this role
Service Desk Technician L1 (41476) at Omega Systems. Location: Stamford or Elmwood Park or Reading. Role: providing support, resolving incidents, documenting solutions Requirements: 2+ years IT support experience, high school diploma, experience with ConnectWise Manage or similar ticketing, desktop/server OS knowledge, Microsoft 365/Active Directory/VPN experience, strong customer service and troubleshooting skills; on-call rotation required. Category: Information Technology Seniority: Entry Level Tools: ConnectWise Manage, Windows, Linux, Unix, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Active Directory, VPN, Microsoft 365 Entra, Exchange Online, SharePoint, Intune, RDS, Spam Filter Block/Allow Features Commitment: Full Time Workplace: Onsite Languages: English