About this role
Application Operations Problem Manager at Reward Gateway. Location: Plovdiv, Plovdiv, Bulgaria. Role: Own problems, Lead RCA, Collaborate teams Requirements: ITIL-based problem management lead with RCA, KEDB, Jira Service Management experience; strong communication and stakeholder engagement; proactive and analytical. Category: Information Technology Seniority: Mid Level Tools: Jira Service Management, ITIL, Datadog, Grafana, PagerDuty Certifications: itil 4 foundation Commitment: Full Time Workplace: Hybrid Languages: English