About this role
Engagement Manager at Instead. Location: Lehi or Salt Lake City. Role: owning onboarding, driving adoption, managing renewals Requirements: 4+ years in customer success/engagement/account management in B2B SaaS or professional services; proven retention and expansion experience; strong project management, communication, and commercial instincts; willingness to travel 30–50%. Category: Customer Service Seniority: Mid Level Tools: CCH Axcess, GoSystem, UltraTax, OneSource, CorpTax, Lacerte, ProConnect, Drake Commitment: Full Time Workplace: Onsite Languages: English