About this role
Service Delivery Manager - Essex Region at MLL Telecom Ltd. Location: Essex County, Essex, United Kingdom. Role: managing delivery, building relationships, driving improvement Requirements: Proven service delivery/CRM experience in telecoms or managed/IT services; strong ITIL knowledge; stakeholder management; KPI/SLA and incident/escalation management; competent with Microsoft Office. Category: Project and Program Management Seniority: Mid Level Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SD-WAN, WAN, LAN, Wi-Fi, Network Operations Centre (NOC) Certifications: itil v4 foundation Commitment: Full Time Workplace: Hybrid Languages: English