About this role
Call Center Supervisor at Virgin Hotels Las Vegas. Location: Las Vegas, Nevada, United States. Role: managing reservations, supervising staff, handling escalations Requirements: 2+ years experience in hotel operations (reservations/front desk/PBX/group), ability to obtain gaming license, proficiency with Microsoft Word/Excel/Outlook, strong communication, supervisory and analytical skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook, Agilysys LMS (PMS), IGT Patron Management System, Passkey, Delphi, ADP, ACD telephone systems Certifications: gaming Commitment: Full Time Workplace: Onsite Languages: English