About this role
Technical Account Manager at Sutherland. Location: Bogotá, Bogotá D.C., Colombia. Role: managing accounts, troubleshooting issues, conducting reviews Requirements: 10+ years customer account experience, 5+ years enterprise account management, technical expertise in contact center/telecommunications/LAN/WAN/cloud, fluent in English and Spanish, Portuguese proficiency, travel up to 10%, availability for core business hours and occasional after-hours. Category: Customer Service Seniority: Senior Level Tools: LAN/WAN, NICE, Cloud-based Software, Telecommunications Certifications: lean six sigma, itil, pmp, togaf, cisco Commitment: Full Time Workplace: Hybrid Languages: Spanish, English, Portuguese