About this role
Lead - Customer Success (CX - US Enterprise) at Freshworks. Location: Chennai, Tamil Nadu, India. Role: engaging customers, driving adoption, preventing churn Requirements: 6–9 years SaaS customer success experience, bachelor's degree required, strong communication and consultative skills, experience with customer management tools, ability to run QBRs/MBRs/EBRs and drive product adoption and retention. Category: Customer Service Seniority: Senior Level Tools: Gainsight, Salesforce, Freshsuccess Commitment: Full Time Workplace: Onsite Languages: English