About this role
Primary Responsibilities Order Handling:
• Coordinate with factories to ensure timely availability of manufactured goods • Procure local sourced goods & service for resale • Follow up on order blocks and release • Handle escalations and track open issues • Send/upload tax invoice to customer portal • Handle product returns, replacements and exchanges
Logistics:
• Schedule shipments and arrange transportation, working closely with third party carriers to ensure timely deliveries • Verify shipping documents and track order status • Customs clearance (Import & Export) • Pick, pack label and prepare orders for shipment based on customer requirements, ensuring items are properly handled and packaged for transport (physical handling included) • Inspect products for damage or defects before shipping • Ensure that all orders meet company quality standards and customer specifications
• Perform stocktaking
Business support activities:
• Handle basic procurement, invoices and expense tracking • Act as point of contact for internal stakeholders
Required Skills
• Proven experience in order handling, manufacturing logistics, or supply chain management • Basic computer skills and familiarity with order processing systems • Knowledge of logistics and inventory management systems (e.g., SAP, Oracle) • Strong attention to detail and accuracy • Ability to work independently and as part of a team • Willingness to support team operations in a fast-moving environment • Comfortable handling both strategic and hands-on tasks • Good communication and organizational skills • Flexible with working hours, including overtime as required • English is required