About this role
Singapore | Field Service & In-house at our Servomex facility
The opportunity
Servomex, the global expert in gas analysis and sensing solutions, are searching for a hands-on, customer-focused Senior Service Engineer to support our customers, with a particular focus on the semiconductor industry across Singapore.
This is a varied technical role where you’ll be one of the key faces of Servomex with our customers, delivering safe, high-quality and efficient field service across commissioning, maintenance, repairs, troubleshooting and technical support.
The primary focus will be field service, travelling to semiconductor and other customer sites across Singapore. You’ll also spend time at our Servomex facility, carrying out workshop servicing and repairs when required, giving you a varied mix of field, workshop and customer-facing activity.
What will you be doing?
- Deliver field service activities as the primary focus of the role at our customer facilities, alongside workshop servicing and repairs as required.
- Carry out FAT, SAT, commissioning, servicing, preventative maintenance and repairs on Servomex analysers and systems, ensuring work is completed to OEM standards.
- Set up, calibrate and validate equipment and support control system integration where required.
- Troubleshoot mechanical, electrical, process and software issues using a structured and methodical approach, identifying appropriate corrective actions.
- Work directly with our semiconductor customers, building trusted relationships and providing a professional, responsive service.
- Prepare effectively for customer visits by reviewing the scope and requirements and ensuring the necessary tools, test equipment and spares are available.
- Provide responsive technical support by telephone and email to customers across the region.
- Complete workshop repairs efficiently, maintaining a strong focus on quality, turnaround time and customer satisfaction.
- Communicate clearly with customers regarding progress, technical issues, risks and next steps, including formal handover and sign-off.
- Complete accurate service documentation including reports, as-found/as-left data, calibration certificates, NCRs and parts usage.
- Manage spares and tooling, including RMAs, stock and calibrated test equipment.
- Share technical knowledge and practical experience, supporting colleagues and new starters through training, mentoring, coaching and on-the-job development.
- Because of the nature of our customers and their operations, you’ll need to be comfortable travelling regularly across Singapore and flexible in your working pattern to respond to customer and business requirements.
- Fully comply with Servomex Health, Safety and Environmental policies, as well as relevant customer-site safety requirements, permits and procedures.
- Undertake other reasonable duties and responsibilities to support our customers and the wider business.
Your responsibility in the field
As a Servomex technical representative on customer sites, you’ll be trusted to make appropriate technical decisions within approved procedures and ensure work is completed safely and to the required quality standards.
What are we looking for?
- A strong technical background in gas analysis/gas analysis systems/instrumentation.
- Business English – both spoken and written
- Experience within or exposure to the semiconductor industry would be hugely advantageous.
- Practical, hands-on engineering experience with strong troubleshooting and fault-finding capability.
- Confidence working independently at customer sites and within manufacturing environments.
- A genuine customer-service mindset and the ability to build strong working relationships.
- Clear communication skills and the confidence to explain technical issues to customers.
- A safety-focused and methodical approach to your work.
- The ability and willingness to travel regularly across Singapore, working between customer locations and our Servomex facility.
- Flexibility around your working pattern to support customer requirements, including occasional out-of-hours support.
- Willingness to undertake occasional international travel where required.
- Ideally, you’ll have previous team leadership, supervisory or people management experience, with the ability to support, guide and develop others.
Why join Servomex?
This is a great opportunity to combine your technical expertise with direct customer interaction, supporting customers within the semiconductor industry and working with Servomex gas analysis technology.
You’ll enjoy plenty of variety, working across both customer and Servomex environments, solving real technical challenges and developing strong customer relationships while being part of a global organisation that values technical expertise, collaboration and continuous improvement.
If you’re a practical engineer who enjoys solving problems, working directly with customers and taking ownership of technical challenges, we’d love to hear from you.
Location: Singapore
Type: Full time and permanent – Monday to Friday (flexibility on working hours will be required)
A full job description will be provided during the selection process.
Salary: Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.
Selection process
- Friendly chat with our Talent Team
- Teams video interview with the hiring manager
- In-person interview at our Singapore facility
We are happy to consider any reasonable adjustments that candidates with a disability may need during the recruitment process and you will be asked whether you require any such adjustments during the application process. Please note we will also make reasonable adjustments wherever possible to enable employees to complete their roles to the best of their ability.
Servomex is committed to creating a diverse and inclusive environment and ensuring the health and wellbeing of its workforce; we are proud of our endorsements and pledges to create a positive workplace where employees feel supported and able to bring their whole selves to work.
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A Virtual Tour of Servomex, UK.