About this role
Job Description:
JOB TITLE: Customer Care Representative I
ESSENTIAL FUNCTIONS:
• Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies.
• Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies.
• Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions.
• Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed.
• Take ownership of each call, handling it until resolution is reached, which includes follow-up. as necessary to ensure that the actions promised to the caller are completed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent telephone and verbal communications skills.
• Ability to obtain, organize and present information and ability to handle multiple tasks as assigned.
REQUIRED EXPERIENCE:
• Two or more years of customer service experience.