About this role
Escalation Engineer - Toronto at Island. Location: Richmond Hill or Tel Aviv or Dallas. Role: owning investigations, analyzing logs, driving improvements Requirements: 5+ years in technical support/escalation, networking fundamentals (TCP/IP, DNS, TLS/SSL, proxy, VPN), web debugging (Chromium traces, HAR), log/observability analysis, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills. Category: Engineering Seniority: Senior Level Tools: Chromium, Browser developer tools, HAR, net-export, HTTP/HTTPS, Coralogix, Sentry, New Relic, TCP/IP, DNS, TLS/SSL, VPN, Windows, macOS, SSO, SAML, OAuth/OIDC, Azure AD, Okta, JavaScript, C#, Go, Python, Microsoft PowerShell, Bash Commitment: Full Time Workplace: Hybrid Languages: English