About this role
Customer Support Escalation Engineer at IPA. Location: Duluth, Georgia, United States. Role: troubleshooting issues, documenting resolutions, mentoring teams Requirements: Degree in engineering or equivalent experience (associate+6 years or 8+ years hands-on). Deep electromechanical troubleshooting, proficiency with Salesforce and Jira, strong communication and customer-service skills, ability to manage high-priority escalations. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Jira Commitment: Full Time Workplace: Hybrid Languages: English