About this role
Technical Support Engineer at Kota. Location: Dublin, Leinster, Ireland. Role: Triage issues, Investigate data, Coordinate escalation Requirements: 3-4 years in technical support for B2B SaaS or API-first companies; strong debugging and SQL skills; proficient with REST APIs; experienced with observability tools; excellent communication; ownership mindset. Category: Information Technology Seniority: Mid Level Tools: SQL, REST APIs, Intercom, Linear, Jira, Zendesk, Datadog, Grafana, CloudWatch, Sentry, TypeScript, Node.js, NET, Postgres Commitment: Full Time Workplace: Remote Languages: English