About this role
Tier 2 Technical Support Engineer - NY at My IT Crew. Location: Brooklyn, New York, United States. Role: troubleshooting devices, managing accounts, documenting procedures Requirements: Mid-level support engineer with Windows/Desktop and server troubleshooting, Active Directory, DNS/DHCP, Hyper-V, Microsoft 365/O365, remote access solutions, strong documentation and customer-facing skills. Category: Information Technology Seniority: Mid Level Tools: Windows 10, Windows 11, Azure AD, Active Directory, Windows Servers, Group Policies, DNS, DHCP, Hyper-V, O365, Remote Desktop, RemoteApps, Firewalls, Switches, Wi-Fi Commitment: Full Time Workplace: Onsite Languages: English