About this role
Client Support Analyst II at LayerCake Technologies. Location: Phoenix, Arizona, United States. Role: documenting tickets, resolving escalations, monitoring queues Requirements: Provide intermediate technical support via phone and ticketing, document and hand off tickets, meet SLAs, resolve Level I escalations, create IT Glue articles, assist ISP/vendor calls, and travel up to 25–50% for onsite work. Category: Information Technology Seniority: Mid Level Tools: IT Glue, VMware, Hyper-V, AzureAD, Microsoft 365, Microsoft Windows Server, Active Directory, DHCP, DNS, VLAN, E-Verify Commitment: Full Time Workplace: Remote Languages: English