About this role
Client Support Analyst I at LayerCake Technologies. Location: Atlanta, Georgia, United States. Role: documenting tickets, monitoring queues, troubleshooting onsite Requirements: Provide onsite technical support at client locations, document tickets, monitor queues, meet SLAs, escalate per documentation, and create/update IT Glue articles; basic knowledge of Active Directory, virtualization, Windows/Servers, and networking. Category: Information Technology Seniority: Entry Level Tools: IT Glue, VMware, Hyper-V, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, ping, nslookup, traceroute, HRIS Commitment: Full Time Workplace: Field Languages: English