About this role
Senior Customer Support Engineer at Flashpoint. Location: United States. Role: troubleshooting issues, replicating issues, escalating defects Requirements: Experience supporting enterprise SaaS customers, solving complex technical and data issues, working with APIs and SAML/SSO, familiarity with AI/LLM features, strong written and verbal communication, and knowledge of cybersecurity. Category: Customer Service Seniority: Senior Level Tools: APIs, SAML, Postman, curl, LLM, Flashpoint Ignite Commitment: Full Time Workplace: Remote Languages: English