About this role
Manager, Customer Experience at Pilot Fiber. Location: New York City, New York, United States. Role: managing team, handling escalations, building processes Requirements: 6+ years in customer-facing roles, 2+ years managing customer-facing teams; strong project management, technical aptitude, communication, process-building, coaching, and data-driven reporting skills. Category: Customer Service Seniority: Senior Level Tools: Gmail, Hiver Commitment: Full Time Workplace: Onsite Languages: English