About this role
Customer Experience Specialist at Pilot Fiber. Location: New York City, New York, United States. Role: onboarding customers, coordinating teams, resolving escalations Requirements: College degree or equivalent; 2+ years customer-facing experience; strong written/verbal communication; intermediate technical aptitude; project management, prioritization, and cross-functional collaboration skills. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English