About this role
Senior Service Delivery Manager at VML Enterprise Solutions. Location: Porto, Porto District, Portugal. Role: coordinating service, managing escalations, leading team Requirements: Proven service delivery and support management experience with technical understanding of web platforms, ITIL v3 knowledge, customer relationship skills, team leadership, SLA management, on-call/out-of-hours support and financial awareness. Category: Information Technology Seniority: Senior Level Tools: Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, Acquia, WPP Open Certifications: itil v3 Commitment: Full Time Workplace: Onsite Languages: English