About this role
Senior Service Delivery Manager at VML Enterprise Solutions. Location: Lisbon, Lisbon, Portugal. Role: coordinating service, managing escalations, leading team Requirements: Proven service delivery experience for web/eCommerce platforms, team leadership, SLA and incident/problem management, ITIL v3 knowledge, on-call/out-of-hours support experience, and strong customer-facing and analytical skills. Category: Project and Program Management Seniority: Senior Level Tools: Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commercetools, Acquia, ITIL v3 Certifications: itil v3 Commitment: Full Time Workplace: Onsite Languages: English