About this role
Customer Experience Specialist | SaaS Support at AlayaCare. Location: Brisbane or Adelaide or Perth. Role: managing queue, troubleshooting issues, connecting customers Requirements: 2+ years software support experience (SaaS preferred); strong customer focus, analytical problem-solving, and communication; experience with Zendesk, JIRA, Slack, Zoom; proactive and self-directed. Category: Customer Service Seniority: Entry Level Tools: Zendesk, JIRA, Slack, Zoom Commitment: Full Time, Temporary Workplace: Hybrid Languages: English