About this role
Manager / Assistant Manager (Contact Centre Operations & Planning), ServiceSG at Public Service Division (PSD). Location: Singapore, Singapore, Singapore. Role: transforming operations, managing projects, collaborating stakeholders Requirements: Experience in contact centre operations, customer experience strategy, procurement/contract management, project management, stakeholder collaboration, and analytical problem-solving; ability to drive change and work independently in a fast-paced environment. Category: Customer Service Seniority: Mid Level Tools: CRM, IVR, telephony solutions, AI Commitment: Contract Workplace: Hybrid Languages: English