About this role
Our Client Success Manager (CSM) serves as a strategic partner to our clients, driving adoption, return on investment, and long-term success across Claims and Contract manager suite of product solutions, ensuring clients achieve measurable outcomes while building relationships built on trust and collaboration. You will manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products, guiding them through optimization and strategic use to maximize value.
Be a trusted advisor, helping clients align technology with our goals to improve operational efficiency and financial performanceAcclimate quickly to client implementations to facilitate updates, enhancements, and issue resolutionStrategic Partnering with Customer Support, Optimization, Product, Development teams, and other product support teams to ensure resolution of tickets and enhancement requestsEvaluate client use of Claims and Contract Manager product suite including Claim Scrubber products; recommend best practices and configuration improvementsLead Quarterly Business Reviews (QBRs) with Relationship Managers, showcasing ROI, adoption metrics, and strategic opportunitiesMaintain understanding of client Statements of Work (SOW) and guide clients through post-go-live optimizationBe the product expert for Contract Manager product suite including Claims Scrubber and Claims, driving adoption and measurable outcomes 5+ years' experience in healthcare IT and revenue cycle management required3+ years' hands-on experience with Experian Health's Contract Manager and Claim Scrubber solutions is beneficial1+ year' expertise with AI from a Claims perspective (pre and post adjudication) is beneficialEpic expertiseBackground in change management and strategic client engagementProficiency with Salesforce or similar CRM toolsAccommodate travel up to 20–25% to client sitesBachelor's degree Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
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Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.