About this role
Reporting to Servicing Leadership, this position is responsible for leading the Investor Reporting department in the planning, support and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements and strengthening controls. This role manages the function, leading activities related to investor reporting and remitting, control of custodial accounts, updates into MSP and the clearing of reconciliation exceptions within industry guidelines. This position leads activities required to define and track SLAs and KPIs for the department, and develops and drives the implementation of communication plans, the re-engineering of processes and the deployment of tools to drive increased operational effectiveness.