About this role
The Manager, Application Services is responsible for ensuring that ESL’s internal and externally hosted application systems deliver high availability, performance, and reliability in alignment with established service level expectations. This role oversees the effective allocation of resources across a portfolio of initiatives, balancing enhancement requests with ongoing operational (KTLO) commitments. This position leads and develops a team of Business Systems Analysts (BSAs), ensuring they are equipped to meet evolving business and technology needs. The Manager serves as a strategic partner across the organization, collaborating with Enterprise Architecture, Agile teams, and business leaders to deliver innovative, scalable, and compliant solutions.