About this role
The Member Service Systems Analyst serves as a subject matter expert for member service business systems used throughout the organization, ensuring that system capabilities, configurations, enhancements, and integrations align with operational needs, regulatory requirements, and organizational objectives. This role partners with cross-functional teams to optimize business processes, identify opportunities for automation, support system governance, develop training and documentation, and drive continuous improvement initiatives that enhance efficiency, accuracy, compliance, and the overall member and employee experience.