About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Sale Associate is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
• Greeting guests. • Answering questions - accurately and politely. • Answering the phone. • Making proficient sales transactions - using a point-of-sale system. • Handling cash and other forms of payment. • Maintaining proper cash drawer balances. • Directing guests to areas/restrooms. • Demonstrating impeccable product knowledge. • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). • Maintaining a clean and organized store. • Maintaining proper product stock levels – through retail pulls & inventories. • Displaying Retail product – through HRC’s visual display standards. • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. • Assuring the complete satisfaction of each and every guest. • Creating memorable experiences. • Entertaining guests to create “Raving Fans.”
NON-ESSENTIAL JOB FUNCTIONS
• Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)
• High School diploma, or GED required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations. • Must successfully pass background check. • Must successfully pass drug screening. • Must be at least eighteen (18) years of age. • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. • Prior experience in the Gaming industry strongly preferred. • Maintaining a well-groomed appearance (“having a plan”). • Following all uniform guidelines. • Practicing all general safety & sanitation standards. • Recycling products, where possible. • Maintaining HRC’s 5 core Values and Mission Statement.
KNOWLEDGE OF:
• Basic mathematical skills. • Excellent customer service skills. • Microsoft Word and Microsoft Excel.
ABILITY TO:
• Be flexible to work varying shifts and time schedules as needed. • Communicate effectively with all levels of team members and guests. • Remain calm in a hectic, fast-paced atmosphere. • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. • Restock needed materials and retrieve dropped items. • Use a cash register. • Distinguish between different denominations of currency and make correct change. • Use machines and equipment including, but not limited to; include cash register system, credit card machines, and calculator. • Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time. • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • Displaying a positive and outwardly friendly attitude toward guests.