About this role
Located in Downtown Shreveport. Schedule is 9am - 6pm. Customer Information Agents are responsible for answering customer calls and resolving issues/questions while maintaining excellent customer service skills. These highly organized professionals must be self-driven, and possess exceptional listening skills. To be successful in the position, the Sr. CIA must navigate multiple computer screens and applications at once, must be knowledgeable of bank products and services, must be able to problem solve, must be a team player and work well with co-workers - arriving on time and working scheduled hours. The ideal candidate will have previous banking experience working for a bank or credit union for at least one year.