About this role
Job Description：
• Coordinate an online technical support which supports the sales organization. • Administrate support cases – log and follow up. • Diagnoses and resolves issues. • Research questions using available information resources. • Troubleshoot problems and advise on the appropriate action. • Identify and escalate situations requiring urgent attention.
• Redirect problems to correct resource. • Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers • Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team • Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards. • Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person. • Give feedback to line manager/team leader with regards to equipment maintenance and service challenges. Requirement：
• Majors in mechanical or automation fields college or above • Have more than 3 years of working experience in mining industry • Basic knowledge of the mining environment and application of equipment. • Basic proficiency in schematics reading • CET-4 or above; Have the ability of simple oral communication • Good application skills in office software(word, excel, pdf,ppt,outlook,powerBi) • Driver's license • Good at communication, cheerful personality, strong learning ability and a strong sense of teamwork • Be able to adapt to frequent business trips and underground work • Be able to accept overseas work arrangements