About this role
<p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Position Snapshot</strong></span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Location:</strong> Linda-a-Velha / Braga (Portugal)</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Company:</strong> Nestlé Business Solutions (NBS)</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Full-time / Hybrid model </strong>- 2 days per week at the office (aligned with our current Policy) </span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Fluent in French</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>About Us </strong></span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Nestlé Business Solutions (NBS)</strong> is at the heart of the <strong>Nestlé Group</strong>. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. </span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.</span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! </strong></span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position. </strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Position Summary</strong> </span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">For our Nestlé Business Solutions, we are currently looking for a <strong>Customer Service Specialist</strong>. This professional will be responsible for all the front office contacts with customers.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>A Day in the Life of... </strong></span></p> <ul style="text-align:justify"> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Welcome customers and effectively identify their needs to provide tailored solutions.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Spark customer interest by showcasing our complete product offerings and their benefits.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>What Will Make You Successful</strong></span></p> <ul style="text-align:justify"> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">One to two years of experience in a customer-engagement services (mandatory)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Fluent in French & English</strong></span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Excellent interpersonal and communication skills</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ability to multitask effectively</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Positive mindset with a strong eagerness to learn and collaborate as a team player</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Strong organizational and prioritization skills to excel in a fast-paced environment</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Demonstrated work ethic and respectfulness</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>What We Offer </strong></span></p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: </span></p> <ul style="list-style-type:disc;text-align:justify" type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Development of expertise in Nestlé’s Shared Solutions Business </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Immersion in a culturally diverse team </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Local and international exposure </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Flexible working environment </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Engagement and wellbeing activities </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Competitive salary and annual bonus according to your performance </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Meal allowance card </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Flex Benefits - at NBS you can choose what benefits are more suitable for you </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Make part of the Nestlé Club and get discount in several partners </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Free coffee (and good coffee) at the office </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Shop with special discounts for employees </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Company equipment according to professional needs </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Medical support available at the office</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">E-learning courses and training program to get you where you aim to be </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Career progression and possibilities for international career</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Aperçu du Poste</strong></span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Lieu</strong>: Braga/Lisbon (Portugal)</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Entreprise</strong>: Nestlé Business Solutions</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Mode</strong>: Temps plein / 100% Télétravail or Hybride (télétravail après la période d'apprentissage)</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Niveau C1/C2 en français</strong></span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>À Propos de Nous</strong></span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Nestlé Business Services (NBS) est au cœur du Groupe Nestlé. Nous fournissons des services de chaîne d'approvisionnement, financiers, RH, numériques et de médias sociaux, CRM et d'engagement des consommateurs pour permettre à Nestlé d'interagir avec des millions de consommateurs dans le monde entier. Nous sommes une équipe multiculturelle et diversifiée de professionnels passionnés par l'innovation numérique et l'amélioration continue.</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Nous recherchons des talents désireux d'apprendre, de travailler en équipe, d'être à l'aise avec le numérique, avec un esprit entrepreneurial, et capables de s'épanouir dans un environnement dynamique.</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Résumé du Poste</strong></span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Nous recherchons actuellement un Spécialiste du Service Client, responsable de tous les contacts en service d’accueil avec les clients.</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Une Journée dans la Vie de...</strong></span></p> <ul style="text-align:justify"> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Accueillir les clients et identifier efficacement leurs besoins pour fournir des solutions sur mesure.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Conseiller les clients sur notre gamme de produits et services.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Susciter l'intérêt des clients en présentant nos offres de produits.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Prioriser la résolution au premier contact pour améliorer l'expérience client.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Élever la satisfaction client à chaque interaction.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Gérer efficacement les plaintes des clients avec empathie.</span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></li> </ul> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Ce Qui Vous Rendra Réussi</strong></span></p> <ul style="text-align:justify"> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Une à deux années d'expérience en contact client (obligatoire).</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Maîtrise de Microsoft Office (Outlook, PowerPoint, Excel...).</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Niveau C1 ou C2 en français - Obligatoire.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Bon niveau d'anglais (B1/B2) - Obligatoire.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">La maîtrise d'autres langues est un plus</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Capacité à gérer plusieurs tâches efficacement.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Esprit positif et avoir le désir d'apprendre.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Compétences organisationnelles et de priorisation.</span><br><br></li> </ul> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Ce Que Nous Offrons</strong></span><br><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Chez NBS, nous priorisons nos talents et nous engageons à créer un environnement engageant. En nous rejoignant, vous bénéficierez de:</span></p> <ul> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Développement d'expertise dans les services partagés de Nestlé.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Immersion dans une équipe culturellement diversifiée.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Opportunités d'exposition locale et internationale.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Environnement de travail flexible.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Activités de bien-être.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Salaire compétitif avec un bonus annuel basé sur la performance.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Carte de remboursement de repas.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Accès à un club de crédit.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Avantages flexibles : choisissez les options qui vous conviennent le mieux.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Adhésion au Club Nestlé, offrant des réductions avec divers partenaires.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Café de haute qualité offert au bureau.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Réductions spéciales pour les employés chez certains détaillants.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Fourniture d'équipement adapté aux besoins professionnels.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Support médical sur site.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Accès à des cours en ligne et programmes de formation.</span></li> <li style="text-align:justify;font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Opportunités de progression de carrière et possibilités de carrière internationale.</span></li> </ul>