About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Medical Billing
Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.Reviewing patient bills for accuracy and completeness and obtaining any missing information.Following up on unpaid claims within the standard billing cycle timeframe.Calling insurance companies regarding any discrepancy in payments if necessaryIdentifying and billing secondary or tertiary insurances.
Team Lead
Oversees daily operations for all agents delivering high-quality and valued services Conduct training and coaching, including insights and action plans to improve Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports Perform other supervisory tasks as required
Requirements
1 - 2 years BPO experience handling a Healthcare Accountat least 6 months experience as a Senior Team lead / supervisorHandled underpayment, overpayment, co-insurance, co-pay, deductible, out-of-pocket pay, claims and other billing concerns, specifically for US HMOExperience handling SNF (Skilled Nursing Facility)Experience in Medical Billing or Revenue Cycle Management is a plus.Experience in dealing with providers is a plus.Experience in Cash/Payment Posting and Accounts Receivable is an advantage.Good to excellent English communication skillsWilling to work onsite in MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives