About this role
Responsibilities/Objectives
You’ll Love This Job if You Like To… • Provide best-in-class support for patent and trademark clients • Support the sales team during the latter stages of the process to educate
clients on the services • Manage client relationships for new and existing clients • Form trusted relationships with a focus on providing solutions to client
requirements in a timely manner • Proactively communicate and collaborate with external and internal clients
to keep portfolio records current, accurate and valid • Establish and maintain close working relationship with colleagues and teams
across all territories to support a ‘one firm’ service delivery • Take a commercial approach to develop client relationships • Monitor docketing • Deliver data reconciliation • Provide internal and external software training related to the Services
division • Author and update process documentation • Engage in continuous process improvements and change management
across the business
Requirements (Must Have) • Fluent in Japanese
• Business-level English
• Bachelor’s Degree or related experience • Experience in the IP industry or solid understanding of intellectual property
(moved from Nice to Have to Must Have) • Client-facing skills and experience
• Ability to resolve diverse scope of problems • Demonstrates sound judgement in identifying and implementing effective
solutions • Proven ability to manage escalations and resolving complex issues to
maintain client satisfaction
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship management skills • Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with
a diverse group of executives, managers, subject matter experts, and
administrative professionals • Mentor team members and support resolving issues
• Excellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Self-driven and capable of working effectively in a dynamic, fast-paced
environment
• Ability to work independently with strong organizational and time
management skills
• Team player
• Work international business hours • Those who reside in Japan and are eligible to work in Japan
(Nice to Have) • Team management experience • Paralegal skills
• Language skills: French
Benefits - SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険 - HOLIDAYS: Weekends, National holidays and New Year holidays - OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday