About this role
Reporting to the Vice President, Operations, the Manager, Lending Operations leads the Retail and Commercial Lending Administration teams to deliver efficient, consistent, and high-quality service that supports an exceptional member experience. This role is accountable for optimizing lending operations by improving processes, enhancing service delivery, and leveraging digital capabilities and automation. The Manager builds and leads a high-performing team, fosters a culture of accountability and continuous improvement, and ensures operational practices align with organizational goals.