About this role
The Workday Data Consultant - AMS (Application Managed Services) is a Workday professional with experience supporting data, reporting, and operational processes within a managed services environment. As a member of the AMS team, you will provide ongoing support, maintenance, enhancement, and optimisation of Workday solutions, helping clients maximise the value of their Workday investment after go-live. This role is suited to individuals who enjoy working across multiple client environments, solving data-related challenges, supporting business users, and driving continuous improvement initiatives. You will collaborate with functional and technical teams to ensure the accuracy, integrity, and effectiveness of data within Workday.
Responsibilities:
• Serve as a Workday Data specialist, providing post-production support and guidance across multiple client engagements. • Support day-to-day AMS activities, including incidents, service requests, enhancements, and problem resolution. • Partner closely with clients to understand business requirements and provide effective data-focused solutions. • Analyse, troubleshoot, and resolve data-related issues impacting Workday processes and reporting. • Support data loads, data maintenance activities, and tenant management using Workday tools and best practices. • Develop and maintain data validation, reconciliation, and monitoring processes to ensure data integrity. • Work with clients to improve data quality, cleanse inaccurate records, and support ongoing governance initiatives. • Assist with data extraction, transformation, and loading activities to support business and operational requirements. • Create and maintain reports, dashboards, and data analysis tools to support client decision-making. • Conduct root cause analysis and recommend long-term solutions for recurring issues. • Identify continuous improvement opportunities and contribute to service enhancement initiatives. • Participate in trend analysis and proactively identify opportunities to optimise client processes and data quality. • Provide subject matter expertise on Workday data management best practices. • Contribute to internal assets, accelerators, tools, and knowledge-sharing initiatives. • Participate in on-call support and holiday coverage as required.
Skills & Requirements
• Bachelor’s degree or equivalent experience in Information Technology, MIS, Business, or a related field. • Experience supporting ERP, HCM, Financial Management, or SaaS applications in a production support or managed services environment. • Experience with Workday is essential • Workday certification is highly desirable. • Experience working with data conversion, data loading, data reconciliation, and data quality activities. • Strong experience with Microsoft Excel and working with large datasets. • Experience creating reports, analysing data, and supporting business users with reporting requirements. • Working knowledge of SQL, reporting tools, or data analysis tools is advantageous. • Strong analytical and problem solving skills with excellent attention to detail. • Ability to troubleshoot data issues and identify root causes effectively. • Strong communication and stakeholder management skills. • Able to manage multiple priorities in a fast-paced managed services environment. • Ability to work independently while collaborating effectively within global delivery teams. • Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK
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Why choose Cognizant:
• Entrepreneurial environment that welcomes your ideas • Opportunity to do great work • Outreach programs that support communities and tap into your volunteer spirit • Learning opportunities to help current needs and advancement • Global operations, with opportunities in North America, Europe and Asia Pacific • An abundance of Affinity groups to meet your needs
Cognizant Core Values:
• Work as One: We think beyond roles, relying on each other’s strengths to win as a team. • Raise the Bar: We always aim for excellence in how we work and what we deliver. • Dare to Innovate: We push boundaries and take chances to reimagine what’s possible. • Do the Right Thing: We all lead with integrity and always make the ethical choice. • Own It: We own the outcomes for our company, colleagues, and community.