About this role
The AMS Consultant is an experienced professional in Workday post‑production support, who is dynamic, fast‑paced, and familiar with the Application Managed Services (AMS) consulting practice. As a Workday Integrations AMS Consultant, they bring strong technical expertise, the ability to maintain business context, and a roll‑up‑your‑sleeves work ethic to a team with a positive, can‑do attitude, a collaborative culture, and a passion for helping clients succeed.
Key Responsibilities:
• Provide post‑production application‑managed support for Workday integrations across multiple client environments. • Solve complex inter‑system issues leveraging SaaS, SOA, and web services expertise. • Enable clients to maximize their investment in Workday by optimizing integration operations, enhancing existing integrations, and deploying new integrations to meet evolving business needs. • Execute day‑to‑day AMS activities for Workday integrations, including incident resolution, monitoring, troubleshooting, minor enhancements, and break/fix support. • Support a variety of client contract models, including staff augmentation, ad‑hoc support, and project‑based delivery. • Track issues and risks, communicate status effectively, and escalate concerns to service or project management as appropriate. • Provide subject matter expertise on Workday integration best practices and patterns. • Evaluate, communicate, and coordinate the technical impacts of integration design and configuration decisions. • Facilitate knowledge transfer and educate clients on developing, operating, and supporting integrations to and from a SaaS platform. • Develop deep expertise in Workday integration technologies while building broader knowledge of core Workday functionality and related modules, including Financials, HCM, Payroll, Benefits, and Talent. • Work directly with business and IT stakeholders to gather requirements, evaluate design alternatives, and configure, test, and deploy integration solutions. • Mentor junior consultants and actively share knowledge to help grow the AMS practice. • Perform additional duties as assigned by the manager.
Requirements:
• Bachelor’s degree or equivalent professional experience. • Ideally 2–5 years of Workday consulting experience in a technical or techno‑functional role. • Hands‑on experience supporting Workday integrations in a post‑go‑live or AMS environment. • Demonstrated proficiency with integration technologies, including REST, JSON, SOAP, HTTP/S, SSL, PGP, SAML, and Workday integration tools. • Experience with SaaS‑based integration architectures and monitoring/support models. • Strong communication and presentation skills, with the ability to effectively manage client expectations. • Strong attention to detail, organization, and analytical problem‑solving skills. • Advanced Excel skills. • Ability to effectively manage multiple clients and operate in a dynamic, growing, ecosystem with minimal supervision. • Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK #LI-Remote
Why choose Cognizant:
• Entrepreneurial environment that welcomes your ideas • Opportunity to do great work • Outreach programs that support communities and tap into your volunteer spirit • Learning opportunities to help current needs and advancement • Global operations, with opportunities in North America, Europe and Asia Pacific • An abundance of Affinity groups to meet your needs
Cognizant Core Values:
• Work as One: We think beyond roles, relying on each other’s strengths to win as a team. • Raise the Bar: We always aim for excellence in how we work and what we deliver. • Dare to Innovate: We push boundaries and take chances to reimagine what’s possible. • Do the Right Thing: We all lead with integrity and always make the ethical choice. • Own It: We own the outcomes for our company, colleagues, and community.