About this role
Manager, Customer Experience - Mid Market at Navex. Location: Charlotte or Lake Oswego or Houston. Role: leading team, driving retention, coaching managers Requirements: 5+ years in customer success or post-sales leadership, 3+ years people leadership, experience driving retention/adoption/expansion in SaaS, strong coaching, analytics and cross-functional collaboration skills. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English