About this role
Manager, Customer Experience - Mid Market at Navex. Location: Houston or Charlotte or Lake Oswego. Role: leading team, driving retention, coaching managers Requirements: 5+ years in customer success/experience or SaaS post-sales leadership, 3+ years people leadership, experience with customer health frameworks, analytics, coaching, and cross-functional collaboration. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English