About this role
Manager, Customer Experience - Mid Market at Navex. Location: Charlotte, North Carolina, United States. Role: leading team, driving retention, coaching staff Requirements: 5+ years in customer success or related SaaS post-sales leadership, 3+ years people leadership, experience improving retention/adoption/expansion, strong coaching and analytical skills, cross-functional collaboration and use of data-driven CX strategies. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English