About this role
REQ14513 Coordinator, VIP Services (Open)
POSITION SUMMARY:
The Coordinator, VIP Services is responsible for organizing the day to day operation for the VIP Services team. The Coordinator must possess a strong product knowledge, excellent customer service orientation, and knowledge of an added foreign language to build a strong business relationship with our international guests.
PRIMARY RESPONSIBILITIES:
• Ensures smooth execution of guest reservations, transportation, arrivals, in-house services, up to departure • Keeps and maintains relevant records and files, junket information arrival lists and supports, Business Development team on their inquiries regarding customer and Junket operator’s activities • Liaises with the Hotel, Travel agents, third party service providers, transportation and airport team, to ensure that guests are accorded the appropriate transportation, including the welcome and departure procedures • Coordinates and laisses with marketing staff as to create proper communication within the Business Development and VIP service department • Provides timely update to management on business situation, VVIP players activity, keeping updates with other departments, such as but not limited to hotel, F&B, and table games on guest’s activity, and submit regular daily activity reports to senior management • Always ensures the proper support to the Business Development team by tracking client’s requirements, play, expenses, and all other required information and follow up • Liaise with junket partners and their staff and updates them with results based on protocols agreed • Prepares settlement sheets with all relevant info, issue comps, updates GEMs information • Maintains a strong understanding and requirements of VVIP patrons including junkets, fixed room or casuals junket players Updates the team with latest or near future events, programs, outside/competitor offerings • Develops and enhances VIP Services Procedures, SOP and workflows in line with Company policies and Regulatory directives • Updates, CRM information and engaged when needed in GEMs UAT and testing • Takes part in departmental and updates meetings and updates management of programs and outcome • Is actively involved in the organization and implementation of Events, assisting BD and Marketing teams to achieve their objectives • Assist in the staff hiring effort related to the VIP Services department: selection, hiring, performance evaluation, annual leave scheduling, and liaises with the HR Department if asked • Is ready to execute other related tasks as asked from management
QUALIFICATIONS:
Education
• Bachelor’s Degree in Marketing, Business Administration or any other related field is an advantage
Experience Minimum of 3 years of experience in administrative role in a Travel Agency , Tour Operators or other related industry
Skills
• Excellent command of English; any other language is considered an advantage • Excellent presentation skills • Excellent communications & negotiation skills • Strong organization and leadership skills • Computer literate
PERSONAL COMPETENCIES:
• Display a high level of integrity and commitment to customer service • Works well as an individual and equally effective when working in a team • Highly motivated, energetic and creative • Possess a positive flair and vibes, confident and charismatic • Strong team player who motivates others to work effectively within the team • Ability to develop relationships and communicate effectively across all levels of the organization • Prepared to adopt and implement new approaches and practices to meet changing circumstances