About this role
REQ12531 Cashier, F&B (Open)
POSITION SUMMARY: The Cashier, F&B is responsible for providing professional, prompt and efficient service assistance to the assigned Outlet’s monetary transactions as well as preparing and maintaining money bags and floats.
PRIMARY RESPONSIBILITIES:
• Assumes responsibility of the assigned Outlet’s POS • F&B Server handling cashier • Assists in waiter, bartender, host or steward tasks if requested by the Outlet Supervisor • Performs monetary transactions including but not limited to cash and credit cards • Ensures all transactions are performed in a timely and accurate manner including communicating shift hand-over issues and completing shift-end balances • Ensures all paperwork is presented and organized in an audible manner • Prepares equipment, station, stock, float, floor prior and after service • Anticipates guests need and strives to exceed their expectations by following guidelines given by Management • Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly • Ensures high standards of personal presentation and grooming • Attends training sessions and meetings when required • Ensures all duties are performed in strict compliance with relevant policies and procedures of City of Dream Mediterranean • Maintains positive relations with other staff and departments • Participates in training and other activities to facilitate high team performance • Adheres to all Company policies and procedures • Reports accidents, injuries and unsafe work conditions to supervisors • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
KEY PERFORMANCE INDICATORS:
• Positive Customer feedback • Billing accuracy • Good knowledge of products and services • Continuous progress of Technical skills
QUALIFICATIONS:
Experience
• Minimum 1 year of previous customer service and cash handling experience preferably within the Hospitality industry Education
• High School diploma • Qualifications related to the Hospitality Industry is an advantage Skills
• Knowledge of POS systems is an advantage • Excellent interpersonal and customer service skills • Time management and organizational skills • Excellent command of English, Greek and other languages highly regarded PERSONAL COMPETENCIES:
• Achieves agreed objectives and accepts accountability for results • Displays a high commitment to delivering results • Communicates effectively • Displays the highest level of integrity • Ability to maintain discretion • Self-motivated • Approachable