About this role
REQ12057 Doorman (Open)
POSITION SUMMARY: The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.
PRIMARY RESPONSIBILITIES:
• Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards • Posts in designated lobby position to ensure readiness to assist the guests • Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure • Handles guest requests / inquiries in a professional and helpful manner • Ensures smooth arrival and welcomes all guests with a smile • Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom • Directs traffic at the porte-cochere and assists with valet parking when appropriate • Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice • Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences • Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained • Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities • Adheres to all Company policies and procedures • Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area • Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. • Performs other reasonable job duties as assigned by supervisors from time to time
KEY PERFORMANCE INDICATORS:
• Excellent knowledge of all products and services offered by City of Dreams Mediterranean • Continuous progress of Technical Skills • Positive Customer Feedback
QUALIFICATIONS: Experience
• Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry Education
• High school diploma or equivalent professional training
Skills / Competencies
• Excellent interpersonal and customer service skills • Professional written communication skills • Excellent command of Greek and English
PERSONAL COMPETENCIES:
• Achieves agreed objectives and accepts accountability for results • Displays a high commitment to delivering results • Leads others to achieve business objectives • Communicates effectively • Displays the highest level of integrity • Ability to maintain discretion • Self-motivated • Approachable