About this role
REQ14010 Officer, Surveillance (Open)
POSITION SUMMARY:
The Officer, Surveillance provides proactive monitoring, analysis and protection of all revenue generating activity within the boundaries of Melco Resorts Leisure (PHP) Corporation. He / She performs all responsibilities in accordance with MRP standards, policies and procedures. He / She ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance and/or Supervisor, Shift in a timely manner.
PRIMARY RESPONSIBILITIES:
• Maintain Effective Relationship with Internal Customers • Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc. • Meet the customers’ requirements and expectations through the prompt and accurate relaying of information. • Build credibility with customers through professional behaviour. • Liaise with other departments to promote the Surveillance department. • Use discretion in handling difficult situations with the assistance of a Supervisor, Shift /Senior Operator, Surveillance. • Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially. • Ensure work remain covert within the confines of the Surveillance department.
• Survey Staff/ Customers Activity from the Monitor Room • Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy. • Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel. • Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
• Analyse information from information technology systems • Evaluate and analyse information from multiple sources. • Respond to situations identified through surveillance and computer analysis systems. • Maintain control and confidentiality of Surveillance and computer systems.
• Operate Central Monitoring /Communication Console • Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures. • Label, file, documents and store recording mediums. • Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained. • Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning. • Operate advanced IT systems and communication equipment in accordance with operating requirements.
• Work as part of a Team • Build credibility with other team members. • Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills. • Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times. • Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
• Report on illegal activities • Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed. • Document at illegal activities using recording mediums and the appropriate electronic reporting system. • Investigate complex and protracted incidents.
• Confidentiality & Policy • Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use. • Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times
QUALIFICATIONS:
Experience
• Previous experience in Casino Surveillance is desired • Candidates with minimal to no experience will be considered • Have a professional & investigative attitude
Education
• Tertiary level desired
Skills / Competencies
• Must be reliable, trustworthy and honest • High level of integrity • Strong Mathematics skills essential • Good organisational skills • Observant • Self-motivated • Attention to detail • Investigative background • Maintain strict confidentiality