About this role
Colorworks Express Autobody Centers is seeking a Customer Service Representative. This person is an integral team member to shop operations, provides a high level of face-to-face customer service and supports customers? needs throughout the repair process. The CSR is the first point of contact for all customers whether on the phone or in person; provides strategic administrative support to front office staff; and ensures the effective, efficient and accurate administration of front office admin tasks.
*Responsibilities:*
* Provides courteous assistance to customers and educate customers on collision repair process * Face-to-face interaction with customers * Taking photos of and evaluating vehicle damage * Capturing a complete list of customers? expectations and if necessary, educating on service deliverables * Understanding specific insurers' claims processing policies and processes and following them accordingly * Scheduling estimate appointments and calling customers. * Record keeping i.e. assignments, insurance instructions, and customer communication notes. * Timely two-way communication with/ between internal and external customers * Answer the phone, direct calls, and take messages as required. * Maintain appearance of the storefront, ensuring it is cleaned daily and always tidy. * Providing administrative services effectively and efficiently to ensure that files are accurate and up to date. This includes payments, customer information and documents, purchase orders, and work orders. * Other duties as assigned.
*Qualifications:*
* 3 years of experience in Customer Service, previous experience in the automotive industry is preferred. * Knowledge of collision repair process and/or auto insurance claims is an asset. * Knowledge of shop management software (Bodyshop Connect) and estimating software (Audatex) is an asset. * Analytical and problem-solving skills. * Proficient data entry skills. * Exceptional organization skills. * Efficient use of Google Sheets and the Internet. * Effective written and verbal communication skills. * Ability to communicate and interact effectively with co-workers.
*The ideal candidate:*
* Is committed to a full-time work schedule, Monday-Friday, 8 AM - 5 PM * Has a positive attitude * Excels in interpersonal communication. * Is organized and tidy in their work * Adheres to all health and safety policies and procedures * Has their own transportation
Job Type: Full-time
Benefits:
* Dental care * Extended health care * On-site parking * Vision care
Experience:
* Customer service: 3 years (required) * Administrative: 3 years (required)
License/Certification:
* Driving License (preferred)
Pay: $20.00-$25.00 per hour
Experience: * Customer Service: 3 years (required) * Administration: 3 years (required)
Work Location: In person