About this role
We are looking for a professional and reliable Front Desk Clerk who takes pride in delivering outstanding guest experiences at Thunderbird Motor Inn.
What you will do:
* Welcome guests warmly and assist with check-in and check-out procedures * Process reservations, cancellations, and modifications accurately * Answer phone calls, emails, and inquiries promptly and courteously * Address guest complaints and resolve issues in a timely and professional manner * Collaborate with team members to ensure guest satisfaction and safety * Provide information about motel facilities, services, and local attractions * Handle transactions and billing with accuracy and discretion * Maintain the cleanliness and organization of the front desk area * Ensure the security of guest information and maintain strict confidentiality * Complete assigned administrative tasks including filing, data entry, and report generation * Support the housekeeping team with laundry duties as needed ? washing, drying, and folding linens
You are a great fit if you:
* Have previous hospitality or customer service experience * Communicate clearly and professionally in English * Are flexible with rotating shifts including weekends and holidays * Take initiative and follow through independently without supervision * Are comfortable with computers and basic office software * Can provide 2 professional references upon application
Additional Information:
* This position includes a 3-month probationary period * $20?$22/hour based on experience and performance * On-site parking provided
How to Apply: Apply on Indeed or visit us in person at 5849 York Road, Duncan, BC. Please include 2 professional references with your application.
Pay: $20.00-$22.00 per hour
Benefits: * On-site parking
Work Location: In person