About this role
Job Summary: Position Title: Security Officer Department: Music Hall Reports To: Music Hall Director FLSA Status: Non-Exempt
Job Summary:
• Greet, bid farewell and thank every guest • Offer information to guests regarding entertainment schedules, specials, hours of operation, menu etc. • Operate lifts for guests requiring assistance • Respond to guest inquiries and requests
Essential Functions:
• Ensure guest safety
• Prevent and resolve altercations among guests • Deal with disruptive guests and, if necessary, see that they leave the premises • Lead guests and other employees in emergency evacuation procedures and provide assistance • Maintain line of sight/atmosphere control by circulating through your work area throughout shift • Check identification of all guests who do not appear to be of legal drinking age (must have ID books from all states) • Prevent guests without proper identification from entering the premises • Enforce House policy regarding photos/videos/recording devices • Safeguard against theft • Communicate with artists regarding needs and/or requests • Protect the privacy of artists • Ensure the proper maintenance of stanchions and barriers, including the lifting/moving of stanchions and barriers up to 150 lbs. • Assist with Private and Special Events • Maintain necessary communications with all departments • Communicate with radios (all door staff and management should remain in constant contact throughout shift)
Job Qualifications: Required:
• Ability to work late hours • Must be a team player • Understand guest service • Must be 21 years of age or older • Must be able to obtain an alcohol awareness card • Must obtain NV Gaming Control Board Registration
Preferred:
• Previous experience in security or crowd control • Experience in customer service in a face to face environment.
Physical Demands / Working Environment:
• Working environment is very fast-paced • May require standing for extended periods of time • May require light lifting / moving of items from time to time