About this role
Job Description 1. Customer Service & Frontline Support • Greet and assist walk-in visitors and patients at the KPJ Healthcare Lounge. • Provide courteous and accurate information on KPJ services, hospital offerings, and specialist appointments. • Act as the primary point of contact for patients requiring assistance or follow-up. • Ensure a welcoming, professional, and comfortable environment for all visitors. 2. Patient Enquiries & Medical Tourism • Attend to enquiries from local and international patients regarding healthcare services and medical tourism packages. • Provide guidance on available hospital packages, treatments, and specialist consultations. • Promote KPJ services to potential patients and visitors. 3. Coordination & Liaison • Liaise with KPJ hospitals for appointment scheduling, patient admissions, and transportation arrangements. • Coordinate with ferry terminal authorities, transport service providers, and international patient liaison officers. • Ensure smooth handover and transition of patients between locations and services. 4. Operations & Lounge Management • Manage customer flow to maintain efficiency and service quality. • Oversee the cleanliness, organization, and readiness of the lounge environment. • Manage and update promotional materials and information displays. 5. Documentation & Reporting • Maintain accurate records of patient interactions, enquiries, and feedback. • Handle documentation and ensure timely submission of daily reports to HQ or relevant departments. • Track service performance and highlight any operational issues. 6. Emergency Response & Issue Handling • Provide immediate assistance and coordinate emergency medical support when required. • Escalate complex or critical issues to appropriate KPJ personnel or management promptly. 7. Communication & Professional Standards • Demonstrate strong interpersonal and communication skills when interacting with patients and stakeholders. • Practice cultural sensitivity and professionalism at all times. • Communicate effectively in multiple languages where necessary (e.g., English, Malay, Indonesian).
Job Requirement • Diploma or Degree in Hospitality, Business Administration, Healthcare Management, or a related field