About this role
Job Description:
1. Clinic Operations & Administration
• Manage consultant outpatient clinic and ensure smooth daily operations • Schedule clinic appointments and procedures efficiently • Handle patient enquiries (appointments, admissions, billing, insurance, discharge & follow-up) • Ensure all forms and documentation are completed accurately • Coordinate and escort patients to relevant departments (Radiology, Lab, etc.) • Utilize system for scheduling and patient coordination • Prepare appointment list in advance and confirm with patients • Submit Guarantee Letter (GL) requests and update consultant schedules • Maintain daily census and proper filing system • Dispatch medical records to HIMS after clinic sessions • Ensure clinic environment is clean, organized, and fully prepared • Maintain confidentiality of patient information (PDPA compliance)
2. Organizational & Quality Compliance
• Adhere to hospital policies, vision, and service standards • Report issues affecting service quality to Head of Services • Participate in quality improvement, infection control, and safety programs • Support accreditation activities (MSQH, JCI, IMS, etc.) • Comply with Occupational Safety & Health regulations
3. Customer Service & Team Support
• Deliver professional and patient-centered service • Handle complaints and enquiries effectively • Work closely with consultants, nurses, and support staff • Perform additional duties assigned by management
4. Facilities & Equipment
• Ensure proper handling and maintenance of equipment • Monitor stock, supplies, and consumables • Report faulty equipment to biomedical team • Participate in stock count activities
5. Personal Development
• Participate in training and continuous learning • Contribute to departmental and hospital initiatives
Requirements:
Minimum:
• SPM (Credit in Bahasa Malaysia & Mathematics) • Physically fit and able to work shifts
Preferred:
• Certificate in Healthcare / Nursing Aide • Diploma in healthcare-related field • Experience in hospital setting
Experience
• 1–3 years in similar role (clinic / hospital / customer service)
Skills & Competencies
• Strong organizational & multitasking skills • Good communication & interpersonal skills • Able to manage appointments, calls, walk-ins efficiently • Problem-solving and analytical skills • Customer service oriented with empathy • Able to handle high-pressure situations professionally • Basic computer, phone & email proficiency
Personal Attributes
• Friendly, approachable, and professional • Patient and empathetic • Detail-oriented and organized • Reliable and punctual • Able to work independently and in a team • High integrity and confidentiality awareness • Adaptable to changes and workload