About this role
SUMMARY OF DUTIES Provide reception services by general office management (administrative and clerical) at Consultant Clinic to customers, consultant and staff.
MAIN RESPONSIBILITIES
• Conformance to stipulated policies and procedures in term of practices, documentation completeness and monthly report submission. • Handling daily outpatient visit • Managing outpatient appointment • Ensure confidentiality of patient information • Liaise with companies for validation of guarantee letter (GL) • Ensure submission of chargers according to hospital system • Organize patient referral to other clinics or services • Attend to enquiries or redirect enquiries to respective destination • Receive and acknowledge internal and external referral or circular • Cover and rotate duties among staff when the need arises
• Carry out duties as delegated by the Patient Service In Charge
• Participates actively in all quality improvement activities and any other new service that is introduced by the hospital management.
• Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety
• Policies on patient and family rights are addressed at all times
• Carries out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-
• To take reasonable care at work for the safety of yourself and other persons; • To co-operate with your employer or any other person in the discharge of any duty; • To wear or use any protective equipment or clothing provided by the employer • To comply with any instruction or measure on occupational safety and health. • Work collaboratively with leaders, clinicians, staff, visitors and patients in the development and promotion of behaviors, environment and patient care solutions.
QUALIFICATION REQUIREMENT SPM with credit in English 2 to 3 years’ experience Computer literate with good typing skill Good English proficiency (communication and writing)