About this role
We are looking for a Frontend AI UI Engineer to design and implement highly interactive, intuitive, and enterprise-grade UIs for our Agentic AI Platform. You will collaborate closely with the Principal AI UI Architect to deliver visual interfaces that allow users to build, test, debug, and deploy outcome-driven reasoning agents.
This role involves developing agent builders, simulation tools, dialog orchestration interfaces, and multi-channel assistant deployment UIs, ensuring a seamless developer and enterprise experience.
Key Responsibilities
Agentic UI Development
Build interactive visual editors (drag-and-drop) for agent orchestration and reasoning workflows (LangGraph visualization). Implement prompt management, versioning, and testing interfaces for agent development.Develop real-time debugging tools to visualize agent reasoning traces, tool invocations, and dialog flows. Integrate UI components with LangSmith APIs for agent observability, evaluations, and regression testing. User Simulation & Testing Interfaces
Implement user simulation frameworks for testing agent strategies with varied personas and scenarios Build A/B testing dashboards for evaluating outcome-driven strategies across agents and prompts. Create UIs for multi-turn conversation playback, agent state inspection, and scenario-driven outcome analysis. Dialog Orchestration & Multi-Channel Experience
Develop dialog flow editors to design multi-turn conversations with branching, context retention, and hierarchical dialogs. Build deployment interfaces to configure assistants across digital channels (chat, web, messaging) and voice/IVR systemsCore UI Framework & Architecture
Collaborate with the architect to define frontend design patterns, state management, and modular UI frameworks. Integrate frontend with backend APIs, agent runtimes, and real-time event streams.Ensure UI scalability, performance optimization, and secure multi-tenant design for enterprise usage. Collaboration & Developer Experience
Partner with backend engineers to integrate APIs and orchestration services into the UI seamlessly. Work closely with UX designers to deliver high-quality, intuitive user interfaces aligned with AI/agent workflows.Participate in code reviews, design discussions, and cross-functional planning with architects and engineers. Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).
Required Qualifications
7+ years of frontend engineering experience, building complex enterprise-grade UIsStrong expertise in React (e.g., next.js), TypeScript, and state management Experience developing visual workflow builders or graph-based editors (e.g., d3.js, React Flow)Knowledge of real-time UI deployment for live agent monitoring/debuggingFamiliarity with agentic AI concepts and their UI/UX requirementsProficiency in frontend testing, performance profiling, and accessibility best practicesUnderstanding of secure UI patterns (SSO/OAuth2, RBAC, multi-tenant UI isolation)Preferred Qualifications
Experience building low-code/no-code interfaces for AI or developer platformsFamiliarity with LangSmith and agent observability tooling integration in UI workflowsExposure to conversational UI/UX design for chat and voice assistantsPrior experience with real-time collaborative editing (CRDTs, Yjs, or similar frameworks)Startup or early-stage product development experience in AI-driven SaaS environments The annual base salary range for this position is $238,000 - $342,000.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.